• Your request is made within 14 days of receiving your package.

• The item is unworn, unused, and kept in its original condition.

• All original packaging, tags, and certificates are included with your return.

 
Please note: Custom-crafted, engraved, and personalized creations are made uniquely for you and cannot be returned unless they arrive defective.

2. NON-RETURNABLE ITEMS
To maintain the high quality of our collection and ensure fairness to all customers, we are unable to accept returns for:

• Final Sale Items: Pieces explicitly marked as "Final Sale" at checkout.

• Gift Cards: All digital or physical gift cards.

• Altered or Modified Pieces: Items that have been worn, show signs of wear, or have been resized/modified by an outside jeweler after delivery.

 
3. DAMAGED OR DEFECTIVE ITEMS
We want your unboxing experience to be flawless. If there is any flaw or transit damage upon arrival:

1. Contact us within 48 hours at support@diarcollections.com.

2. Please attach photos of the item and packaging to help us process your request quickly.

3. Following a quick inspection, we’ll resolve the issue immediately with a replacement, store credit, or full refund.

4. RETURN PROCESS & AUTHORIZATION

• To ensure your return is handled safely and efficiently:

• Initiate Authorization: Please reach out to our Customer Service team first. We require prior authorization for all returns so we can track and process your request promptly.

• Safe Shipping: Once authorized, ship your return using an insured, trackable service.

• Shipping Costs: Return shipping costs are paid by the customer, unless the return is due to our error.

 
⚠️ I sent back a return without authorization, help! > You must request a return and send it to us with an official Diar Collections return label. Unfortunately, we cannot guarantee a refund if the return had been sent to us without authorization.
 
5. REFUNDS & PROCESSING
We process returns as quickly as possible so you aren't left waiting! Here is what to expect once your return arrives back at our studio:

• Inspection & Approval: As soon as we receive and inspect your return, we’ll email you to let you know if your refund has been approved.

• Processing Time: Once approved, your refund will be issued back to your original payment method within 7–14 business days (processing times may vary depending on your card issuer or bank).

• Shipping Fees: Original shipping charges are non-refundable, unless your return is due to a defect or an error made by Diar Collections.

 
6. MADE-TO-ORDER EXCEPTIONS
Each piece at Diar Collections is crafted individually upon request. As a result, we cannot issue refunds or returns for:

• Personal Choices: Change of mind, buyer’s remorse, or style choices.

• Sizing Issues: Incorrect sizes selected at checkout.

• Subjective Preferences: Personal expectations regarding appearance, color, or scale.

• Address Mistakes: Incomplete or incorrect delivery addresses provided at checkout.

 
💍 Sizing Tip: To ensure a perfect fit before placing your order, please refer to our Sizing Guide or reach out to our support team—we’re always happy to help you choose the right size!

PLEASE NOTE
Diar Collections reserves the right to decline any return that does not meet the guidelines outlined above.
HAVE QUESTIONS?

We’re always here to help! If you have any questions, need assistance with sizing, or want to discuss your order, please reach out to our Customer Service team:
📧 Email: support@diarcollections.com